We get it. Things happen. Sometimes the things we love wear out or break.
Purchase this service and receive pre-paid shipping (both ways) and we repair your item FOR FREE. Items that can't be repaired will be recycled and you receive a gift card as a thank you!**
If your item is less than a year old and has a defect in materials or workmanship, go here for warranty service.
If you want to recycle or trade in your item go here
Out-of-Warranty Repair service includes:
-Pre-paid USPS shipping label to return your item (US lower 48).
-One of the following (or similar): elastic replacement, seam reinforcement, seam repair, or fabric patching.
-Return shipping of your item (US lower 48).
For multiple items or more extensive repairs:
-Contact us before purchasing the repair service. We will evaluate and discuss with you in advance.
-If you want to proceed, you purchase the repair service and we complete the repairs.
If your item can't be repaired, we refund the Repair Service fee:
-The repair fee is refunded AND you receive an e-Gift Card (valued at 15% of the item's current price)
-Item is recycled into our reHeat program--to become something new and amazing!
Most repairs are completed in 2-3 weeks, depending on the time of year and designer/seamstress availability
**for genuine Color of Heat items only. All services, products, and prices subject to change without notice