We guarantee all of our products for one year against defects in materials and workmanship.
We also repair and refurbish out-of-warranty items. You only pay for shipping. If your item is out of warranty and needs repair, go here!
If your item has been "loved to death" (aka worn out) or no longer works for you, our no-cost reHeat Program recycles your garment and you receive credit toward a future purchase!
For in-warranty service: we pay for shipping both ways within the United States (lower 48). Outside the US Lower 48, you are responsible for returning the item to us. We will repair or replace warranty items. Anything that cannot be repaired will be recycled into our reHeat Program.
For warranty inquiries, please use the contact form below. Be sure to fill in all the fields and include:
-First and last name, phone number, and email
-When and where you purchased the item
-Description of the issue