Refund policy

Last updated November 6, 2026

At a glance

• Full price: refund, exchange or store credit within 30 days of delivery, new with tags. Your first return label on each order is free (lower 48 states).
• Sale: the same, except return shipping is $8.
• Final sale (clearance): no returns, exchanges, refunds or store credit.
• Every piece, final sale included: our damaged, defective or incorrect item promise and our 1-year repair warranty.

Return window. You can return or exchange items within 30 days of delivery. Items must be new, unworn and unwashed, with tags attached. Pieces that come back worn, washed, damaged or without tags may get a reduced refund or exchange credit.

Starting a return or exchange. Sign in to your account at account.colorofheat.com, open your order and choose Return items. For an exchange, tell us in the note what you'd like instead. If you can't sign in, contact us through our Contact page.

Return shipping. Your first return package on each order ships back free: for addresses in the lower 48 states, we email you a prepaid label. A later return package on the same order costs $8 for its label, and return shipping on sale items is $8. From Alaska, Hawaii or outside the U.S., we'll send you our return address and you ship it back at your own cost. We recommend tracking and insurance, because we can't be responsible for returns lost in transit.

Exchanges. Choose replacements from items currently in stock. We’ll hold them for up to 14 days while your return is on its way. When your return arrives, we inspect its condition and ship the replacements free within the U.S., together in one shipment. A second round of exchanges ships at standard rates. If a replacement costs more, you pay the difference. If it costs less, we refund the difference. You may also opt for store credit (it doesn't expire) if you want to wait to decide. Outside the U.S., we'll send you a link to pay the shipping for your exchange items.

Refunds. When your return arrives and we've inspected it, we'll email you and refund the item price, less any reduction for its condition, to your original payment method within 3 business days. Your bank may take another 5–10 business days to post it. Original shipping charges aren't refunded.

Damaged, defective or incorrect items. Contact us within 30 days of delivery and include a photo. We'll pay return shipping and send a replacement or a refund, whichever you choose.

Sale items. Sale items follow the same terms as full-price items, except return shipping is $8. Start through our Contact page, because sale items can’t be submitted through your account.

Final sale (clearance). Clearance items are final sale: no returns, exchanges, refunds or store credit. Our damaged, defective or incorrect item promise still applies, and clearance items keep the 1-year repair warranty and are eligible for our repair, trade-in and recycling programs.

Gift cards can’t be returned.

Repair, trade-in and recycling. These programs require a Color of Heat account with your name, mailing address, phone number and email address, so we can reach you with questions and coordinate your service. Customers who use them also receive our newsletter and can unsubscribe at any time.

Gifts. If the item was marked as a gift when purchased, the recipient gets store credit for the item price.

This policy doesn't limit any rights you have under the law where you live.

Questions? Contact us.