Refund policy

Last updated September 22, 2026

Return window. You can return or exchange items within 30 days of delivery. Items must be new, unworn and unwashed.

Starting a return or exchange. Sign in to your account at account.colorofheat.com, open your order and choose Return items. For an exchange, tell us in the note what you'd like instead. If you can't sign in, contact us through our Contact page.

Return shipping. For refunds, you pay return shipping: for addresses in the lower 48 states, we email you a prepaid label and its $8 cost is taken out of your refund. For exchanges, we cover the return label, one per order. From Alaska, Hawaii or outside the U.S., we'll send you our return address and you ship it back at your own cost. We recommend tracking and insurance, because we can't be responsible for returns lost in transit.

Exchanges. Choose a replacement from items currently in stock. We'll hold it for up to 14 days while your return is on its way. When the original arrives in new condition, we ship the replacement free within the U.S. The free shipment covers one exchange per order. Further exchanges ship at standard rates. If the replacement costs more, you pay the difference. If it costs less, we refund the difference.

Refunds. When your return arrives and we've inspected it, we'll email you and refund the item price to your original payment method within 3 business days. Your bank may take another 5–10 business days to post it. All returns must be in new condition with tags attached for full refund. Items that are worn, washed, damaged or beyond 30 days may be refunded in part. Original shipping charges aren't refunded. If you use our prepaid label, its cost is taken out of your refund.

Damaged, defective or incorrect items. Contact us within 30 days of delivery and include a photo. We'll pay return shipping and send a replacement or a refund, whichever you choose.

Final sale. Everything in our Sale collection is final sale, and gift cards can’t be returned at all. Final sale items can’t be refunded, but within 30 days of delivery you can exchange one for anything currently in stock or take store credit for what you paid. Return shipping on a final sale item is $8 and the free exchange label doesn’t apply. Contact us through our Contact page to start, because final sale items can’t be submitted through your account. Our damaged, defective or incorrect item promise and our 1-year repair warranty still apply.

Gifts. If the item was marked as a gift when purchased, the recipient gets store credit for the item price.

Questions? Contact us.