Exchanges & Returns

Our Promise:
We want you to LOVE your Color of Heat purchase—and we promise you will! If something isn't right, you can exchange or return new-condition items within 30 days of delivery.

At a glance

• Full price: refund, exchange or store credit within 30 days of delivery, new with tags. Your first return label on each order is free (lower 48 states).
• Sale: the same, except return shipping is $8.
• Final sale (clearance): no returns, exchanges, refunds or store credit.
• Every piece, final sale included: our damaged, defective or incorrect item promise and our 1-year repair warranty.

Returns
Sign in to your account here, open your order and choose Return items. We'll email you a free prepaid return label for your first return package on each order. Send the item back new and unworn with tags attached. When it arrives, we refund the item price to your original payment method. Pieces that come back worn, washed, damaged or without tags may get a reduced refund or exchange credit.

Exchanges

1. Start a return the same way, and in the note tell us what you'd like instead. You can pick anything we have in stock.
2. We'll confirm they're available, hold them for up to 14 days, and email you a free return label.
3. When your return arrives, we inspect the condition and ship your exchange items out within the U.S. for free.

A second round of exchanges ships at standard rates. If your new item costs more, we'll send a link to pay the difference. If it costs less, we'll refund the difference. You may also opt for store credit (it doesn't expire) if you want to wait to decide. Outside the U.S., we'll send you a link to pay the shipping for your exchange items.

Sale items. Sale items follow the same terms as full-price items, except return shipping is $8. Start through our Contact page, because sale items can’t be submitted through your account.

Final sale (clearance). Clearance items are final sale: no returns, exchanges, refunds or store credit. Our damaged, defective or incorrect item promise still applies, and clearance items keep the 1-year repair warranty and are eligible for our repair, trade-in and recycling programs.

Gift cards can’t be returned.

Shipping from Alaska, Hawaii or outside the U.S.? Prepaid labels are for the lower 48 states only. Start your return the same way and we'll send you our return address. You ship it back at your own cost, with tracking.

Can't sign in or need help? Contact us here.

Damaged, defective, or wrong item? Contact us here and we'll pay shipping both ways.

Full details: Refund Policy.

Repairs, Recycling, and Warranty:
Together we can break the chain of fast fashion! Click here to learn how.